Shein's advisors will most likely propose different ways to resolve this type of conflict (and others) that you may have. When you have problems with delays with your packages.To inquire about the status of your account or reasons for a block.Problems with the labels needed to return products.When you want to give suggestions to the store about improving the service.Or if you want to start a refund process and you don't know how to do it. When you have requested a money refund and after a while you have no response.If you want to cancel an order and are having trouble doing so.If you are having trouble logging into your account or making purchases.However, we recommend that you do so when you are in the following situations: You can contact Shein whenever you consider it necessary. You will find articles to solve doubts related to problems with orders, deliveries, returns and refunds, payments and promotions, products and stock, account, among others.įrom here you can access this section of Shein. It should be clarified that if you want to be more calm or need more personalized answers you can always do so. You may not need to contact support to get the answer to what you're wondering. Shein has a section of articles that answer frequently asked questions that customers often have. This is because they receive a lot of inquiries through this medium, so don't expect an immediate response. This option may be more convenient if you are the type of person who spends the day on Facebook, but Shein itself warns that there is a longer waiting time here. You can send them a message via Facebook from here. If you think it might be easier to solve your problems and concerns by talking to a telephone advisor, this is a great option for you. Please note that this calling service is only available Monday through Friday from 6AM to 9PM (PST Time), so don't bother trying it in the evenings or on weekends. You only have to enter your cell phone number and they will contact you as soon as they have an operator available. The store does not have a phone number you can call but they offer to call you back. If you communicate outside the chat's working hours, you can send a message with your data and you will receive your answer within 24 hours. From the chat itself you will be able to talk in real time with a human from the Shein team. If you do not find a solution in the articles, you can ask to be referred to an advisor. You can access from here.Īt first, you will be attended by a bot that will give you options to choose from and will recommend different articles to solve your problem. This option is available from Monday to Sunday from 6AM to 9PM (PST Time). You can communicate with them whenever you want but they will only answer you from Monday to Friday. Shein's contact email address is At this address you can send them all your questions. This is the traditional means of communication for online stores. To communicate with Shein you can choose between the following ways of communication: Mail Warning: with this trick you can get unlimited Shein coupons. No matter where you are located, the store's help center works very well. It's good that I paid through PayPal, I will have to open a dispute there in order to get the money back from the account of these scammers - Lightinthebox.Do you have doubts about Shein and don't know how to solve them?ĭon't worry, communicating with Shein is very easy. In general, I have doubts about whether, in principle, I will receive my parcel now, or it will hang in DESTINATION AIRPORT. Unfortunately, your package was delayed due to the busy schedule of the courier company." Draw conclusions whether it is worth contacting such a store. Please note that the shipping method you chose was Expedited Mail." It is so expedited that there is still no product, and the support says: "We apologize for the delay in your package during delivery. Especially the introduction to the letter delivers: "We are pleased to announce that your package is in transit. For such a "wonderful" delivery, Lightinthebox charges 38 bucks! Support reacts to all my requests with standard unsubscriptions - wait. The track is written like this: ARRIVED AT DESTINATION AIRPORT. As a result, 6 (!) Weeks have passed and I haven’t received the goods, moreover, I still don’t understand where it is. That is, translated into human language, it is no more than three weeks. I paid $ 38 for delivery, in the terms of delivery it was written that I would receive the goods in 8-16 working days. I ordered a Xiaomi laptop there once (it so happened that the configuration I needed in other stores was not available that day, otherwise I would have ordered it elsewhere). Not only are the prices overpriced, but also the attitude towards customers is simply mocking.
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